Shipping Policy


We offer free shipping on thousands of products 365 days a year. Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-7 business days to arrive.

If you are placing a Rush (1-2 Business Days) or Expedited (2-3 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will ship on the next business day. Saturdays and Sundays are not considered as business days.

At Shop Ostomy Supplies, we try our best to ship your orders within 24-48 hrs of receiving it, however, there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.

If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.

Shipping Terms Glossary

  • Standard Shipping: Most orders are delivered within 5-7 business days.
  • Expedited: Most orders placed before 2:30 pm EST are delivered in 2-3 business days.
  • Rush: The fastest option available, most orders placed before 2:30 pm EST are delivered in 1-2 business days.

Shipping Charges in the Continental United States

Order Value Ground Expedited Rush
$124.99 or less $7.99 Based on weight Based on weight
$125.00 or more FREE Based on weight Based on weight

 

Shipping Charges outside the Continental United States

(American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii, and Alaska)

Order Value Ground Expedited Rush
$49.99 or less $14.99 Based on weight Based on weight
$50 to $98.99 $19.99 Based on weight Based on weight
$99 to $199.99 $24.99 Based on weight Based on weight
$200.00 to $499.99 $49.99 Based on weight Based on weight
$500.00 to $699.99 $69.99 Based on weight Based on weight
$700.00 to $999.99 $99.99 Based on weight Based on weight

 

Transit Time

Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Shop Ostomy Supplies is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.