Shopping Terms


Customer Service 

We offer dedicated and outstanding customer service and also guarantee the quality of our products. Our customer service team has detailed knowledge of the products we sell and is always available to handle all queries. Any issues with your order can be resolved with just a call on toll free number 844-490-2625 or an email to Customer Care.


At Shop Ostomy Supplies, orders are dispatched usually within 24 to 48 hours of receiving your request. Urgent overnight orders that must go out the same day have to be placed before 2:30pm EST. 

Delivery may be affected by certain conditions which include:

Unseen circumstances: You shall be contacted with details of the next possible shipping date. 

Unavailability: All orders are subject to availability. Shipping may get delayed if your order is unavailable. You shall be conveyed the next possible date of shipment. 

Next Day/Second Day Shipping 

Express delivery charges are always based on an estimate. In case the actual shipping cost is more than the estimated, your approval shall be sought on the extra charges. 

Next Day/Second Day shipping does not apply to items which need customization or are not readily available. 

Easy Returns Policy

Our returns policy is straightforward and easy. We want customers to always be satisfied with our service. For returns:

  • Go to My Account page and submit Return Request
  • Or contact Customer Service at 844-490-2625/203-616-2850
  • Or send email at

Returns Procedure

  • Obtain a Return Authorization Number (RA#) from our Customer Service before returning the item. Orders sent without obtaining RA# will be entitled to only In-Store Credit that can be used towards future purchases.
  • Return shipping charges is payable by you unless the item you received was defective, damaged, not what you had ordered or there was a shipping error on our end.
  • A standard restocking fee of 15% will be applied on return orders. 
  • Outbound shipping charges will be non-refundable.
  • There will be a deduction of $7.99 on orders that qualified for free shipping.

Returns Conditions

  1. Item must be returned within 30 days of delivery.
  2. No returns will be honored after 30 days of order fulfillment.
  3. The returned item should arrive in its original packaging (with all parts and accessories).
  4. It should be unused and in re-saleable condition. 

Before a refund, the returned item/order has to be reviewed. Once approved then refund procedure will start which could take around 3-4 weeks. On completion, the refund will be transferred to your credit card or the original mode of payment.

For RA#

  • Go to My Account and then Order History.
  • Click on Return Order and fill up the form. Submit it.
  • You will get RA# in the email within 2-3 business days.
  • Write RA# on the item to be dispatched. 

Also provide us with your Return Tracking Number for speedy process. In case you do not have an email ID, we shall use other means to issue the RA#.

Non-Returnable Items

Owing to health and safety reasons, we cannot allow return of certain products. There are several items which fall under the “non-returnable” category. These include:

  • All hygienic items.
  • Opened personal care items.
  • Anything opened, used or tried-on.
  • All customized items.

Items in our store with the following symbols are also classified as non-returnable:

We remain true to our commitment regarding our returns policy yet we reserve the right to take the final decision. This will be done keeping in mind factors like errors, evolving market conditions, product discontinuation and misleading images. For example, the image of a product may be displayed with an add-on but the actual product will not include that.


We value the trust put in us by our customers and live true to your expectations. We understand your need for privacy and security and assure your personal details are secure with us. We treat it as highly confidential and private. All data is encrypted and with restricted access. 


We assure our customers that all cash transactions are safe and private. This is a Verisign-secured website and security card payments are accepted and treated with discretion on our site. A proof of this is the “closed lock” icon at the bottom of your web browser.

Usage Terms

We are bound by legal requirements to request you to understand our terms and conditions. We believe that by accessing, browsing and using this site, you acknowledge that you have read and understood our terms of usage and agree to follow them.

This site is the sole property of Shop Ostomy Supplies, its subsidiaries and affiliates or their respective owners. All information on this site, including but not limited to all images, graphics, writings, and other materials that appear within is also their sole property. This site and its contents are provided on an "As Is" basis by Shop Ostomy Supplies. Prices and availability are subject to change without notice.

Liability Disclaimer

At no time shall Shop Ostomy Supplies be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. Shop Ostomy Supplies will regularly update the contents of this site as well as the products or services described. Typographical or photographic errors are not the responsibility of Shop Ostomy Supplies.

Health and Medical Disclaimer

The data provided in our store is merely for information and should not be treated as medical advice. We do not make claims of authenticity for any statistics provided by third parties. No attempt should be made to treat any health problem with the information on Shop Ostomy Supplies. For any health or medical concerns, appropriate medical advice should be sought. 


Shop Ostomy Supplies makes no claim of ownership on the trademarks of any manufacturer whose products and/or information are presented by Shop Ostomy Supplies, or for any publisher, publication or advertiser mentioned on Shop Ostomy Supplies.